dh678 Privacy Policy

1 Introduction and Scope of Application

dh678 ("we", "our", or "platform") provides a safe and trusted online casino and sports betting service for players in Bangladesh. We place great importance on our users' privacy and are always committed to protecting their personal information.

This privacy policy applies to the dh678 website (https://dh678.cam) and all associated services. This policy will inform you how we collect, process, store, and protect your personal information.

By using our services, you will be considered to have accepted the terms of this privacy policy. If you do not agree with any term of this policy, please refrain from using our services and contact us.

This policy should be read together with dh678's Terms and Conditions and Responsible Gaming Policy.

2 What Information We Collect

dh678 collects various types of information, which are described in detail below:

2.1 Registration and Identity Information

Information collected from you when creating an account:

• Full name and date of birth
• Email address
• Mobile number (for bKash, Nagad, or Rocket verification)
• National Identity Card (NID) number (for KYC verification)
• Username and password (stored in encrypted form)

2.2 Financial Information

Information collected to process deposit and withdrawal transactions:

• bKash, Nagad, or Rocket account number
• Bank account details (where applicable)
• Transaction history and amounts
• Dates and times of deposits and withdrawals

2.3 Gaming Activity Information

Information related to your activity on the platform:

• Game play history and betting records
• Win and loss information
• Bonus and promotion usage records
• Account balance and transaction logs

2.4 Technical Information

Information automatically collected about your device and browsing:

• IP address and device information
• Browser type and version
• Operating system
• Site visit times and session information
• Page visit history and click data

3 Purpose of Using Information

dh678 uses the collected information for the following legitimate purposes:

3.1 Service Delivery and Operations

• Creating, verifying, and managing accounts
• Processing deposits and withdrawals (bKash, Nagad, Rocket, bank transfer)
• Keeping gaming services running and functional
• Providing technical support and customer service
• Providing bonuses and promotional offers

3.2 Security and Fraud Prevention

• Ensuring account security and preventing unauthorized access
• Detecting and investigating suspicious transactions
• Complying with anti-money laundering (AML) regulations
• Completing KYC (Know Your Customer) verification

3.3 Legal Compliance

• Complying with applicable laws and regulations
• Responding to legitimate requests from authorities
• Retaining information necessary for resolving legal claims and disputes

3.4 Service Improvement

• Conducting analysis to improve the user experience
• Developing new games and features
• Testing and improving site performance

3.5 Communication and Marketing

• Sending important account updates and security notifications
• Sending promotional offers and newsletters with your consent
• Providing support via live chat

4 Data Storage and Security

4.1 Retention Period

We retain your personal information for as long as your account is active, and for as long as necessary thereafter to meet legal obligations. Financial transaction records are generally retained for at least five (5) years after account closure.

4.2 Security Measures

dh678 uses industry-standard security measures to protect your information:

• SSL/TLS Encryption: All data transmissions are protected by 256-bit SSL encryption.
• Password Hashing: Your password is never stored in plain text — it is always encrypted.
• Two-Factor Authentication: Two-factor authentication is available for added account security.
• Firewall and Security Monitoring: 24/7 security monitoring is active.
• Secure Data Centers: Information is stored on high-security servers.

4.3 User Responsibilities

You also have certain responsibilities for the security of your account. Please do not share your login details with anyone, use a strong password, and log out of your account after using a public device.

5 Information Disclosure Policy

dh678 does not sell your personal information to third parties. However, information may be shared in the limited circumstances described below:

5.1 With Service Providers

Selected trusted third-party service providers who operate our platform — such as payment processors (bKash, Nagad, Rocket, bank), technology suppliers, and security services — may access limited information. These providers operate under their own privacy agreements and may only use information for specified purposes.

5.2 Legal Obligations

If a court, regulatory body, or law enforcement authority lawfully orders the disclosure of information, we may provide that information in compliance with our legal obligations. This includes:

• Money laundering or terrorist financing investigations
• Court orders or summons
• Legitimate requests from government authorities

5.3 Business Transfers

If a merger, acquisition, or sale of assets involving the company takes place, user information may form part of the transferred assets. In such a case, the new owner will be committed to maintaining the obligations of this privacy policy.

5.4 With Your Consent

Outside the circumstances described above, we do not share your information with anyone without your explicit consent.

6 Cookies and Tracking Technologies

6.1 What Are Cookies

Cookies are small text files stored on your device. dh678 uses cookies to improve your browsing experience and ensure the platform functions correctly.

6.2 Cookies We Use

• Essential Cookies: For basic site functionality such as maintaining login sessions. Disabling these will prevent the site from working correctly.
• Functionality Cookies: To remember your preferences and settings, such as language preference or game settings.
• Analytics Cookies: To analyze site usage patterns and improve services. These cookies collect information anonymously.
• Security Cookies: To help detect and prevent fraud.

6.3 Cookie Controls

You can control or delete cookies by changing your browser settings. Keep in mind that disabling essential cookies will prevent you from using some important features of the site.

7 Your Rights and Choices

As a dh678 user, you have the following rights regarding your personal information:

7.1 Right to Access Information

You can request from us at any time to find out what information we hold about you. From your account settings, you can view your transaction history and personal information.

7.2 Right to Correct Information

If there is any error in your personal information, you can contact us via live chat or email to have it corrected.

7.3 Right to Delete Information

In certain circumstances you may request the deletion of your personal information. However, some information may need to be retained for a specified period due to legal obligations.

7.4 Right to Object to Data Processing

You may object to marketing communications or certain types of data processing. To unsubscribe from marketing emails, use the link provided in any email or let us know via live chat.

7.5 Right to Data Portability

You may request to receive your personal information in a structured, commonly used format. To exercise this right, please contact our support team.

7.6 Right to Lodge a Complaint

If you have any privacy-related concerns, please contact us first. We will try to resolve them as quickly as possible.

8 Third-Party Links & Services

8.1 Game Providers

The dh678 platform offers game services from various providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, PG Soft, and JILI. These providers may access minimal technical data to operate their game software, which is governed by their own privacy policies.

8.2 Payment Providers

To process transactions via bKash, Nagad, Rocket, and banking services, we share your relevant financial information with these providers. These providers comply with their own regulatory obligations and privacy policies.

8.3 Analytics Tools

We use trusted analytics platforms to analyse site performance. These tools collect anonymous browsing data and cannot identify you personally.

8.4 Limits of Our Responsibility

dh678 is not responsible for the privacy policies of third-party service providers. We recommend reading their own privacy policies before using their services.

9 Protection of Minors

dh678 services are intended solely for individuals aged 21 or above. We do not knowingly collect or process personal information from any minor.

Age verification is mandatory during the registration process. If we become aware that a minor has created an account, we will immediately close that account and delete the associated information. For age verification we conduct KYC verification through a national identity card or equivalent document.

If you suspect that a minor is using our platform, please notify us immediately via live chat.

10 Changes to the Privacy Policy

10.1 Right to Update

dh678 reserves the right to update this privacy policy from time to time. Changes may be made due to business needs, legal obligations, or service improvements.

10.2 Notice of Changes

For significant changes, we will notify you in the following ways:

• A notification will be sent to your registered email
• A notification banner will be displayed on the site
• The "Last Updated" date at the top of the page will change

10.3 Continued Use Means Consent

Continuing to use the platform after an update will be considered as your acceptance of the new policy terms. If you do not agree with the new terms, please contact us.